Privacy Policy & Terms of Use | Victoria Family Dental Centre

Last updated: June 2026

This Privacy Policy describes how Victoria Family Dental Centre (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at https://www.victoriadentalcentre.ca/ or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a patient, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number and email address
Appointment request information including your name, phone number, email address and preferred appointment time
Health information you voluntarily provide when completing patient intake or contact forms
Customer support information including the information you choose to include in communications with us, for example when sending a message through our contact form

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf. When you visit our Site or interact with our Services, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, or for any third party's policies or practices.

How We Use Your Personal Information

Providing Services. We use your personal information to provide you with our dental services and to respond to your appointment requests and enquiries.
Communications. We use your personal information to contact you regarding your appointments, to send appointment reminders and to respond to your questions and requests.
Marketing and Communications. We may use your personal information for marketing purposes, such as to send information about our services that may be of interest to you. You may opt out of receiving marketing communications at any time by contacting us using the details below.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
Legal Compliance. We may use your personal information to comply with applicable laws and regulations.

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services, to run analytics and better understand how visitors interact with the Services. We may also permit third party service providers to use Cookies on our Site.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features of the Services to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf, such as IT management, data analytics and customer support
With other healthcare providers as necessary to coordinate your care
When you direct or otherwise consent to our disclosure of certain information to third parties
In connection with a business transaction such as a merger or sale of assets
To comply with any applicable legal obligations, including to respond to subpoenas, search warrants and similar requests
To enforce any applicable terms of service and to protect or defend the Services, our rights, and the rights of our users or others

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security of your information. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Managing Communication Preferences. You may opt out of receiving promotional communications from us at any time by contacting us using the details below.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at:

Victoria Family Dental Centre
#204 – 1830 Oak Bay Avenue
Victoria, BC V8R 6R2
Phone: (250) 598-5433
Email: info@victoriadentalcentre.ca

Please read these Terms of Use carefully before using the Victoria Family Dental Centre website at https://www.victoriadentalcentre.ca/ (the "Site"). By accessing or using the Site, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Site.

About the Site

This Site is operated by Victoria Family Dental Centre, a dental practice located at #204 – 1830 Oak Bay Avenue, Victoria, British Columbia, V8R 6R2. The Site is intended to provide general information about our dental services and to allow visitors to request appointments and contact our team.

Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use of the Site. You must not:

Use the Site in any way that violates any applicable local, provincial, national or international law or regulation
Transmit any unsolicited or unauthorized advertising or promotional material
Attempt to gain unauthorized access to any part of the Site or its related systems
Use the Site to transmit any harmful, offensive, defamatory or otherwise objectionable content
Engage in any conduct that could damage, disable or impair the Site or interfere with other users' enjoyment of the Site

Medical Disclaimer

The information provided on this Site is for general informational purposes only and is not intended to be a substitute for professional dental or medical advice, diagnosis or treatment. Always seek the advice of a qualified dental or medical professional with any questions you may have regarding a dental or medical condition.

Do not delay seeking professional dental advice or disregard professional dental advice because of something you have read on this Site. If you think you may have a dental emergency, call us immediately at (250) 598-5433 or go to your nearest emergency room.

Appointment Requests

Submitting an appointment request through this Site does not confirm or guarantee an appointment. Our team will contact you to confirm appointment details. Victoria Family Dental Centre reserves the right to accept or decline any appointment request.

Intellectual Property

All content on this Site, including but not limited to text, images, graphics, logos and design, is the property of Victoria Family Dental Centre or its content suppliers and is protected by applicable Canadian copyright and intellectual property laws. You may not reproduce, distribute, modify or create derivative works from any content on this Site without our prior written consent.

Third Party Links

The Site may contain links to third party websites for your convenience and information. These links do not constitute an endorsement by Victoria Family Dental Centre of those websites or their content. We have no control over the content of third party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Limitation of Liability

To the fullest extent permitted by applicable law, Victoria Family Dental Centre shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of, or inability to use, the Site or its content.

Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement. Victoria Family Dental Centre does not warrant that the Site will be uninterrupted, error-free or free of viruses or other harmful components.

Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy to understand our practices.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. Any disputes arising under these Terms of Use shall be subject to the exclusive jurisdiction of the courts of British Columbia.

Changes to These Terms

We reserve the right to modify these Terms of Use at any time. We will post the updated Terms of Use on the Site and update the "Last updated" date. Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes.

If you have any questions about these Terms of Use, please contact us at:

Victoria Family Dental Centre
#204 – 1830 Oak Bay Avenue
Victoria, BC V8R 6R2
Phone: (250) 598-5433
Email: info@victoriadentalcentre.ca