What to expect at your first visit
We believe dental visits should feel calm, respectful, and thorough — never like a sales pitch.
From the moment you walk in, you'll notice this office moves at a different pace. There's no rushing, no assembly line.
You'll be greeted by name, shown to a comfortable room, and given time to settle before anything starts.
For patients who carry anxiety into dental appointments — and most people carry at least a little — we've heard more than once that this is the first office where they actually felt relaxed.
We use gentle techniques, take our time with freezing, and check in throughout every procedure.
If something doesn't feel right, we stop. It's that simple.
Appointment Length
New Patient Exams and Cleanings for adults are usually scheduled for approximately 90 minutes, and children 60 minutes.
If it's been several years since your last visit, or if advanced gum care is recommended, treatment may be completed over multiple visits to ensure it's thorough and comfortable.
Questions or Concerns?
During Your Visit
Your appointment may include:
- A comprehensive oral exam
- Digital X-rays (if needed)
- Gentle, thorough teeth cleaning
- Gum health assessment
- Personalized home care recommendations
If treatment is recommended beyond hygiene, we'll explain your options clearly and provide you with treatment cost estimates before you book an appointment.
Ready to schedule your first visit?
Insurance & Payment
We provide direct billing to most major insurance providers, including the Canadian Dental Care Plan.
Before booking your treatment, we will send a pre-determination to your insurance provider and give you an estimate of costs.
We bill as per the provincial fee guide — never above. Payment is due at time of service for uninsured portions.
Questions about your coverage?
Give us a call today!
Cancellation policy
We understand that schedules change. We kindly ask for at least 48 hours' notice if you need to reschedule your appointment.
This allows us to offer that time to another patient in need. If you have any concerns before your visit, please don't hesitate to reach out — we're here to make your experience as smooth and comfortable as possible.
Business Info
Location
Jubilee Professional Building
1830 Oak Bay Ave, Victoria, BC
V8R 6R2
Hours
Monday: 8:00am - 5:00pm
Tuesday - Thursday: 8:00am - 4:00pm
Friday: 8:00am - 1:00pm
Closed weekends and holidays